Frequently Asked Questions
Everything you need to know about your Elizabeth Arden experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by the original receipt or packing slip.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our shipping options to more countries in the near future.
How do I choose the right skincare for my skin type?
You can use our online Skin Care Finder tool or consult with our beauty experts via live chat to find the perfect regimen tailored to your specific skin concerns.
Are your products tested on animals?
Elizabeth Arden does not test our products or ingredients on animals, except where required by law. We are committed to the elimination of animal testing and use alternative safety testing methods.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay.